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HP Recommended
HP ZBook Firefly 14 inch G10 Mobile Workstation PC IDS Base Model
Microsoft Windows 11

I'm experiencing random hibernations and when checking the windows event logs, it states the following:

 

"The system was hibernated due to a critical thermal event.
Hibernate Time = ‎2024‎-‎04‎-‎17T04:48:29.255749600Z
ACPI Thermal Zone = \_TZ.PGTZ
_HOT = 353K"

 

Windows update and HP Support Assistant updates are all updated. This is a brand new laptop that has just been set up. I do have onsite support warranty, kindly assist

5 REPLIES 5
HP Recommended

Usually, when a laptop overheats, once it cools down, it works OK after that.  But if the overheating is too much, it burns out the processor and it no longer will start.

 

Sorry, we are unable to assist with this as we are unable to provide any onsite support.

 

Since you have onsite support, you should contact those folks to get assistance.

 

Good Luck



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

hmm, at this point its either a batch issue or a software one as i have a second laptop purchased at the same time also exhibiting this issue. A bios firmware problem possibly? The laptop isnt doing anything at all when it powers off. It seems to be common among HP laptops when I google the error

HP Recommended

Wondering what the resolution path for this looked like for you. I have two laptops bought at the same time that are both experiencing this same problem. 

HP Recommended

Sorry, I don't have a resolution for you. We bought 7 laptops, and so far 3 of them are exhibiting problems. The engineer that was sent down to replace the motherboard told me on the side that it might be the SSD causing the problem and that the mobotherboard replacement wouldnt fix anything. Sure enough the problem still occured.

 

I did a quick check and it seems all three laptops are running WD SSDs while the reamining 4 are running SK Hynix SSDs. What about yours?

 

Currently, the engineer is awaiting the replacement parts to try swapping out the SSDs

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Updating this post. The engineer came and replaced the WD SSD to a Samsung one. This required me to resetup the laptop as all data was gone. I updated windows till there were no newer updates, installed and ran HP Support Assistant and updated all drivers till there were no new versions.

 

Once that was done, I left my laptop on idle again to recreate the conditions for the sudden system hibernate. Sure enough, within 45 minutes, it turned itself off again. Checked the event logs, "The system was hibernated due to a critical thermal event". Wow I'm annoyed. Motherboard swapped, ssd swapped, whats next? Maybe the battery? At this point im inclined to believe its a software bios problem, considering all the posts dating back to 2020

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