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‎04-16-2024 11:25 PM - edited ‎04-16-2024 11:26 PM

HP Recommended
Product: HP ZBook Firefly 14 inch G10 Mobile Workstation PC IDS Base Model
Operating System: Microsoft Windows 11

I'm experiencing random hibernations and when checking the windows event logs, it states the following:

 

"The system was hibernated due to a critical thermal event.
Hibernate Time = ‎2024‎-‎04‎-‎17T04:48:29.255749600Z
ACPI Thermal Zone = \_TZ.PGTZ
_HOT = 353K"

 

Windows update and HP Support Assistant updates are all updated. This is a brand new laptop that has just been set up. I do have onsite support warranty, kindly assist

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2 REPLIES 2

‎04-17-2024 10:31 AM

HP Recommended

Usually, when a laptop overheats, once it cools down, it works OK after that.  But if the overheating is too much, it burns out the processor and it no longer will start.

 

Sorry, we are unable to assist with this as we are unable to provide any onsite support.

 

Since you have onsite support, you should contact those folks to get assistance.

 

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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‎04-18-2024 11:46 PM

HP Recommended

hmm, at this point its either a batch issue or a software one as i have a second laptop purchased at the same time also exhibiting this issue. A bios firmware problem possibly? The laptop isnt doing anything at all when it powers off. It seems to be common among HP laptops when I google the error

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