Turns on by itself.

[thomaskeano]

Main Problem:

Ever since I updated the BIOS from F.27 (if that was the original one that came with the computer) to F.30 (through the HP Support Assistant), my 3-week old Spectre has been automatically restarting itself, or turning itself on, after I shut it down.

Basically, if I shutdown the computer through Win+X, then Shutdown (or any similar methods), after the computer powers down (no light on the power button), 3 to 4 seconds later, it will start itself on again.

I have done the following solutions:

1. System Restore (to before the BIOS got installed but I know Windows SR can't really do much about that)

2. BIOS Rollback (but it seems the only available BIOS to rollback to is the current latest one)

3. Factory Reset (Using the HP reset)

4. The solution found here (https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Sleep-and-Shutdown-issues-after-upgrading-...) THE PROBLEM IS I can't even install the solution because it keeps telling me that "System does no meet the minimum requirements".

5. Tried Force installing the older BIOS but I can't seem to get it to install through Windows, unless I go through the Rollback feature but I can't because I can't even access your Recovery partition.

6. I've tried pretty much all the other solutions like Advance System Properties, Allow Computer to turn off this device... for the Intel Management Engine Interface, and etc.

IMPORTANT NOTE:

I even ran a Hardware Component Check just to see, and your Thunderbolt Test failed. On a 3-week old laptop.

Failure ID Code: RLJPK1-8SK8T0-MFPUQK-8GUM03

I AM SERIOUSLY PISSED. HOW COULD A 3-WEEK OLD LAPTOP ALREADY HAVE A COMPONENT FAILURE? SERIOUSLY? I PAID 1800 USD FOR THIS AND I GET THIS CRAP?

I literally researched for this laptop for 4 months, choosing among your top competitors (Dell, Microsoft, RAZER, ASUS) and this is the kind of service I get? I EVEN CALLED YOUR INTERNATIONAL HOTLINE AND NO ONE HAS GOTTEN BACK TO ME. WHO WOULD NOT BE PISSED? and your local retailers and service centers here in the Philippines have not been helpful either.

My problem is I can't just simply return this laptop because I got this specifically ordered there in the US, to be shipped here by my Uncle, because I really wanted to get this laptop exactly through your website and with customized parts to my liking, and imagine how extremely disappointed I am to be experiencing this. 1800 USD for this.

[IT_WinSec]

---

@thomaskeano wrote:
 I EVEN CALLED YOUR INTERNATIONAL HOTLINE AND NO ONE HAS GOTTEN BACK TO ME. WHO WOULD NOT BE PISSED? and your local retailers and service centers here in the Philippines have not been helpful either.

---

Hello @thomaskeano

Thank you for posting in the HP Support forum. Welcome !

I am sorry about your issues with your HP computer. I know how frustrating it can be. 

Do you have a ticket number when you reached to HP ?

I have asked your case to be reviewed internally by HP. You might be contacted here in private in the following days.

Personally, I suspect that it might take little more than usual due to the holidays season - be patient, please.

[thomaskeano]

---

@IT_WinSec wrote:

---

@thomaskeano wrote:
 I EVEN CALLED YOUR INTERNATIONAL HOTLINE AND NO ONE HAS GOTTEN BACK TO ME. WHO WOULD NOT BE PISSED? and your local retailers and service centers here in the Philippines have not been helpful either.

---

Hello @thomaskeano

Thank you for posting in the HP Support forum. Welcome !

I am sorry about your issues with your HP computer. I know how frustrating it can be. 

Do you have a ticket number when you reached to HP ?

I have asked your case to be reviewed internally by HP. You might be contacted here in private in the following days.

Personally, I suspect that it might take little more than usual due to the holidays season.

---

Hello. I was not given a ticket number when I called, but only, I think, because I was reassured that someone will contact me right away, on the same day, before noon.

I would have been okay with the delay, if I was informed before hand that there would be delays due to the holiday season, but since I was told I would be contacted soon, I expected more.

Yes, please do check my case internally.

[CF4]

Hi

BIOS F30  Provides support for Microsoft Windows 10 v1709.

So I assume that is the version you have installed?

Therefore the solution you linked to is about 18 months old and may not be relevant.

Access to the Recovery Partition is usually

PWR ON repeatedly press F11 until the Recovery screen appears.

I would check in the BIOS for any remote start options, like Wake on Lan etc.

If the Microsoft Fast Start up is enabled I disable it.

Clear the Checkbox.

If in doubt please ask.

[thomaskeano]

Yes. Already have the fall update.

Also checked everything in the BIOS. Nothing the to indicate wake timers or anything that would wake the computer automatically.

Also tried disabling the MS fast start. Still nothing.

[rick-s]

@thomaskeano

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[thomaskeano]

Thank you.

[thomaskeano]

I still haven't gotten any replies yet.

[thomaskeano]

Any updates and resolutions would be greatly appreciated.

[thomaskeano]

Your rep who contacted me never replied. Come on guys. I replied early so as to avoid the New Year's Celebration.