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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Unable to Boot from USB

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07-06-2020
01:27 AM
- last edited on
07-06-2020
08:44 AM
by
MatheusH
Dear HP Support,
My product details are as follows:
- Product Name: HP G6 Pavilion Notebook
- Serial Number: [Private information removed]
- Product Number: B3H93PA#AB4
- OS: Windows 7 (64-bit)
I am trying to Install a genuine Windows 10 from USB Flashdrive, but am not able to do so. Please advise in a step-by-step manner. Thank you.
Solved! Go to Solution.
Accepted Solutions
07-09-2020 10:23 AM
We are happy to hear that you have resolved the issue.
In the future, if you have any other concerns. Please get back to us. We will assist you.
Have a nice day!!
07-08-2020 01:34 PM
@arafat_asghar Welcome to HP Community!
I understand that you are unable to install windows 10 operating systems.
This model is not tested for Windows 10 operating system. Please refer to the following link.
There are no proper drivers for Windows 10.
Please follow the below steps to identify and resolve this concern:
Step 1: Perform a hard reset
HP Notebook PCs - Performing a Hard Reset or Forced Reset
Step 2: Restore BIOS default settings
Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4)
Step 4: Run a hardware test on the hard drive using the below links:
If the test fails, it's a hardware failure and you will need to contact the HP phone support for a hardware service: Click here
If it passed, order a new set of recovery media using the Official HP website.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
07-09-2020 10:23 AM
We are happy to hear that you have resolved the issue.
In the future, if you have any other concerns. Please get back to us. We will assist you.
Have a nice day!!