VERY slow startup

[Jerac]

I have just bought this laptop to replace a Pavilion that suffered accidental damage - and I wish I had bought something else!!!!

Right from the outset the startup has been unbelievably slow. Slow to get to the logon screen, and then even slower to get to desktop. Going away and making a coffee slow.

There is all sorts of advice to stop this and disable that and edit the Register. Not good. This is sold as a piece of consumer electronice and it should work straight from the box.

If I thought PCWorld would take it back then that is where it would go.

[Jeet_singh]

Hi @Jerac,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand you are having issues with slow startup on your PC. Don't worry we'll work together to find a solution for you.

I understand you got a replacement of the 1st PC and still having concerns with slow startup, Before you take any decision, I would suggest you try these steps which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Did you make any software or hardware changes on the PC before the issue started?

Have you tried to update the drivers using Windows update or HP Support Assistant?

Have you tried to run any test on the computer?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

I would suggest please update the BIOS of the computer from this link http://hp.com/drivers Select the country and language. Enter the product# and follow the on-screen instructions.

Enter safe mode:

1. Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power 

    > Restart.

2. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
3. After your PC restarts, you'll see a list of options > select 5 or F5 for Safe Mode with Networking.

Re-install Video & Sound card drivers:

1. In Windows, search for and open Device Manager.
2. In the list of devices, expand the component you want to reinstall.
3. Right-click the device and select Uninstall (do the same for both Audio driver & Display Adapters)
4. Click on file and scan for hardware changes (that should automatically reinstall the drivers)

Update your drivers using the HP Support Assistance:

1. In Windows, search for and open HP Support Assistant.
2. The first time you open HP Support Assistant, a Welcome to HP Support Assistant window opens.
3. The welcome window displays various default settings.
4. Click Next to open the My devices window.
5. Click My devices on the top of the HP Support Assistant window, then click Updates in the My PC box.

For more details: Click here

Keep computer and video card adequately cool:

Overheating can cause your video card’s chipset to lock up, so make sure your PC and your video card are adequately cooled.

Hardware Acceleration to none:

Setting the Hardware Acceleration option to None could fix the error. However, by doing so, you might reduce your video card’s functionality and performance.

Follow these steps:

1. Click Start
2. Type display in the search results
3. Select Display from the list
4. Go to Change Display Settings
5. Click Advanced Settings
6. Go to Troubleshoot
7. Click Change Settings
8. Drag the Hardware Acceleration slider to None
9. Click OK
10. Restart your computer

The above should resolve the issue, although if the issue persists, I would recommend running a system test using the hardware diagnostic tool.

For other troubleshooting steps, please refer to this HP Article for assistance. 

Let me know how that pans out,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[AlexandruN]

It's normal for reaching the login screen to take anywhere between 30 seconds to 2-3 minutes considering the specifications of your laptop match those of my 8 year old laptop.

After logging in, if the screen stays black but the cursor is still visible, this is related to other threads that already have a solution.

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-Spectre-2weeks-old-locking-up-with-dark-sc...

[mdklassen]

Also, read: https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/SOLVED-For-everyone-who-is-having-black-screen...

There are over 100 messages posted to this thread, all with the same symptoms as yours.

[Jerac]

Thanks for your reply to my problem.

In response to your questions -

Our old laptop died because of the dread drinks spillage,

Nothing was changed on the new machine. It came out of a sealed box, went through the usual lengthy self updating process and straight into this problem.

I do not know whether the root cause lies with Windows, Radeon or HP, but HP must take responsibility. They sell this as a piece of consumer electronics and should not expect inexperienced users to edit obscure parts of Windows, especially the minefield of The Registry.

HP should take note of the fact that there are over 100 users complaining of the same.

John Chapman

[AlexandruN]

HP is not responsible for what the developer of an operating system does.

Regardless, you can contact either microsoft or HP support to have your issue solved within 5 minutes.

If not, feel free to call microsoft or HP and yell at a tech support agent that has no say in the development of the OS.

[Jerac]

Solved by killing App Readiness in msconfig.

I still maintain that HP are responsible for a brand new laptop from a sealed box labelled HP.

This appears to be such a widespread problem that it warrants an HP Support Message so that people do not have to spend time scratching around a forum for the one solution amongst many.

[JerryLo]

No, you are wrong.

HP Support declined to help me fix the issue without me paying $50 or $100 for Premium Support.  Unacceptable.

If the screen failed in an HP laptop, I would not be told that i needed to resolve it with its manufacturer (like Samsung).  HP, as the manufacturer of the product I bought, would be responsible for its resolution.   So why should an OS be any different?

[mdklassen]

Apply the update (just released!): https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-870-200/13687063/model/1645016...

and tell us if the symptoms vanish.

[IT_WinSec]

---

@Jerac wrote:

Solved by killing App Readiness in msconfig.

I still maintain that HP are responsible for a brand new laptop from a sealed box labelled HP.

This appears to be such a widespread problem that it warrants an HP Support Message so that people do not have to spend time scratching around a forum for the one solution amongst many.

---

Hello @Jerac

Thank you for posting your comments here.

With regards to App Readiness - this is new issue which is related to some recently pushed update from Microsoft. I do not work for HP and I am independent but I can assure you HP is aware of your issue and is looking into this.

>> https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Windows-update-KB4038788-Caused-system-to-tak...

HP is an OEM vendor but the operating system is produced from Microsoft and Microsoft have changed dramatically in the past years. They changed their business model, way of working, etc. Windows 10 is different from what Windows 7 was (for example). Windows 10 is operating system as a service, ongoing service. Windows 10 is a work in progress (not a final completed product). The mothership (MS) from Redmond (Microsoft) can push any update at any time they decide it is necessary. Unfortunately, with low quality assurance, sometimes errors do happen. 10 years ago we used to see faulty Windows updates less frequently. In the recent years, we can see faulty and untested Windows updates quite often.

You just hit the incorrect moment (by accident). If you have purchased your new PC (let's say) a month later, perhaps you would not have experienced this issue and you would not have posted here.

MS is completely aware that such things can happen but they don't care.

Few interesting readings and must-watch videos:

>> https://www.youtube.com/watch?v=IXkw50IKn_4
>> https://itvision.altervista.org/why-windows-10-sucks.html

>> https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Windows-update-KB4038788-Caused-system-to-tak...