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SommerTime
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Message 1 of 2
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can't get past my lock screen. To reset password it says requires removable media and use USB flash

HP Recommended
Microsoft Windows 10 in S Mode

it's  an HP products # n5y05ua and I've simply forgotten my password. Its been almost a year since I've used it. None of my written down passwords are working. I don't want to lose any info. My husband passed away and there are pics and important videos on it. Plus all my college work. Isn't there a simple way to get into my laptop? It doesn't give me any questioning options. Just wants a flash drive. I've tried that it says no. Please help! Someone 

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WAWood
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Message 2 of 2
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@SommerTime 

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true

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