• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-09-2018 02:27 AM

HP Recommended
Product: HP EliteBook 840 G4 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi,

    I forget my EliteBook 840 G4 BIOS password,  How to reset/remove the password?

8 people had the same question
9 REPLIES 9

‎01-09-2018 08:06 AM

HP Recommended
@Nancy45 wrote:

Hi,

    I forget my EliteBook 840 G4 BIOS password,  How to reset/remove the password?

You will need to contact HP.

 

According to another post on these forums, HP was requiring that you send in the laptop.

 

Try really hard to remember that password.

Was this reply helpful? Yes No

‎01-09-2018 10:20 PM

HP Recommended

Yes, I contact local HP support,  they need to exchange the BIOS chip, cost 850(RMB).  I don't like that solution.

I did see another solution on this forums,  so ...

Will you please help me?

 

Was this reply helpful? Yes No

‎01-10-2018 12:04 AM

HP Recommended

@Nancy45

We can help many with password lockout-but only on consumer class laptops. The Elitebook is a business class laptop and only HP official support can help. Not sure what happened to them emailing a bin file to clear it as they have done in the past. Maybe you could call back and ask can they not send a bin file.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎01-10-2018 12:39 AM - last edited on ‎01-10-2018 07:12 AM by Retired

HP Recommended

Yes, that is HP official support in China. That's why I'm looking for support here.

Will you please help to find the right people connect me?  [edited]

Thank you very much!

Was this reply helpful? Yes No

‎01-10-2018 12:54 AM

HP Recommended

About the only thing I can suggest is contacting HP via your models support page here:

https://support.hp.com/us-en/contact-hp/product/HP-EliteBook-840-G4-Notebook-PC/11122291

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎01-10-2018 01:02 AM - last edited on ‎01-10-2018 07:11 AM by Retired

HP Recommended

HP EliteBook 840 G4 Notebook PC (ENERGY STAR) Warranty status:   Active: Covered under Manufacturer warranty  ,    4    months remaining   Serial number:  [edited] Product number: 1LH09PC Choose a different product  HP contact options

This product is no longer serviced by HP. You may search for possible solutions on this support website.

Was this reply helpful? Yes No

‎01-10-2018 01:37 AM - edited ‎01-10-2018 01:40 AM

HP Recommended

@Nancy45

Try 1-800-334-5144 or live Chat using the link below.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎01-10-2018 01:39 AM

HP Recommended

https://support.hp.com/us-en/contact-hp/product/HP-EliteBook-840-G4-Notebook-PC/11122291/model/11122...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎01-10-2018 07:26 AM

HP Recommended

@Nancy45

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.