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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: how do i get past administrator password

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12-10-2016 11:09 AM
Accepted Solutions
12-11-2016 08:08 AM
Welcome to HP Forums, this is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand the computer is asking to "power on password" and you need assistance with the same,
You would have to contact HP phone support for a hardware service as the motherboard may require a tattoo/Bios Flash.
If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.
And I Hope you have a good day, Ahead.
Regards,
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
12-10-2016 01:10 PM
Hi @frankiel218
Welcome to the HP Support forum.
If this is related to forgotten/unknown Windows password, please check this article >> http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/I-forgot-my-password-can-HP-help...
If this is related forgotten/unknown BIOS password prompt which appears when you attempt to enter BIOS or start your PC, it probably produces an error code - like "system disabled" or "halted" . If yes, can you post the codes here in your reply ? I will provide you with next step.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
12-11-2016 08:08 AM
Welcome to HP Forums, this is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand the computer is asking to "power on password" and you need assistance with the same,
You would have to contact HP phone support for a hardware service as the motherboard may require a tattoo/Bios Flash.
If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.
And I Hope you have a good day, Ahead.
Regards,
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.