laptop continuously beeps on startup and then starts after I press Enter

[mkansari]

I have Pavillion g6-2123us notebook. Sometimes back it started beeping on startup continuously. I re-imaged to factory setting but stil the same issue.

Here are my observations on different scenarios...

1. When its beeping and I press Enter key multiple times, it starts up but the behaviour is same as in point 2 below.

2. When I hard shutdown and restart, it asks for "Start Windows Normally". When I select it, it starts up without beeping.

3. After Windows has started, if I choose to put it to sleep mode and then switched it, just a blank screen and laptop seems to be on.

4. When I put it to hybernate and then switch it on, it beeps and then a blank screen.

5. I removed the back cover and reseated the RAM as well but no luck.

I ran system diagnostics, everything is OK!!!.

No idea what's really wrong with it. Please help me!!!

Thanks

[Sparkles1]

Hi @mkansari,

Welcome to the HP Forum!  Thank you for becoming a HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others. For you have the best experience, here is a link for you to review, should you have any concerns: First Time Here? Learn How to Post and More

I grasp that on startup the notebook was constantly beeping. You did a factory reset, but the issue remained. When this occurs if you press the enter key several times Windows will load. When you do a hard shutdown and restart, it asks to "Start Windows Normally". When you select it, it starts up without beeping. After Windows has started, if you put it to sleep and then try waking it, just a blank screen appears, but the laptop seems to be on. When you set it to hibernate and then switch it on, it beeps and then a blank screen.  You removed the back cover and reseated the RAM as well but no luck. You ran a hardware diagnostics and no issues were found.  Here is a link to HP Notebook PCs - Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot that may help. Have you run the HP Support Assistant  to aid with any HP updates? Please let me know the outcome.

To help visitors and members alike find solutions that have helped others, please consider selecting "Accepted Solution"on the post that resolves your difficulty. This will give it more visibility and make it easier to find. Please consider clicking the "Thumbs Up Icon" below to say thanks for assisting you.

[mkansari]

Dear Sparkels,

I did whatever is mentioned in the link provided but still the problem not resolved.

I forgot to mention in my post that the laptop beeps when I see the message "Starting Windows" on screen. Does it mean that POST was successful?? May be some driver issue??? I checked some driver versions like mice, display on hp website. The versions seems to be matching.

Today I let it beep for longer time and then just preseed the switch button, the beep stopped and Windows started normally. As I mentioned earlier, when it goes to sleep mode and then powered on, there is no display on the screen and the keyboard is hung. No idea if the mouse is also hung as I can not see anything on the screen. I had to hard reboot.

Please help me!!!

Thanks

[Sparkles1]

HI @mkansari,

Thank you for the update. What did the beep code indicate was the issue? Have you checked for viruses and malware? If no issues are found, and you have already tested for hardware failures and none were found, I suggest you do a recovery back to factory settings. HP PCs - Performing an HP system recovery (Windows 7)

[mkansari]

Hi,

In my first post I mentioned that I reset it to factory image but still the same issue. The beep keeps coming and doesn't stop. Rest of the observations I have mentioned in my earlier posts.

Thanks

[Sparkles1]

Hi @mkansari,

Thank you for your reply.  As there are no issues found with the hardware, and you have done a factory reset to no avail, I suggest contacting HP Support for further assistant.  With your permission, they can remotely connect to your system to help find and fix issues. Contact HP Support  Fill out the online form and follow the prompts.  Please let me know what they find.

[mkansari]

Hi Sparkels,

My laptop has stopped beeping when started. Now it's starting smoothly. No idea what happened. I haven't done anything though.

The other problems still persist. That is, when the laptop is put to sleep mode or hybernated and then switched on. The keyboad and mouse hang. The display is there. After sometimes the system will crash. It will show BUGCODE_USB_DRIVER error on the blue screen, dumps the core and reboots automatically.

Kindly let me know if you can help me here.

Thanks

[Resolv_S]

Hello@mkansari,

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.

USB error after the PC wakes up from sleep. Did I get it, right?

It is indicating that the USB drivers or the hardware (ports) have an issue.

I recommend you to try uninstalling the USB drivers and check if that solves the issue.

• Start Control Panel, click Hardware and Sound, and then click Device Manager.
• Expand the node that says Universal Serial Bus Controllers, right-click on all the USB root hubs and click Uninstall.
• On the Confirm Device Removal dialog box, click OK to start the uninstall process.
• When the uninstall process is complete, restart the PC and check if the issue happens

Hope this answers the question. Please let me know more.

Resolv_S

Glad to help you. I work for HP

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[mkansari]

Dear Sir,

I did what you suggested but still the same issue. As I had mentioned in my earlier post, it dumps the physical memory when crashes. Kindly let me know if you want me to upload the dumped file (335 kb only) somewhere which you can examine. May be that gives some clue.

Thanks

[Resolv_S]

Hi@mkansari,

Thanks for the response.

I request you to try the steps below and check if that solves the issue.

http://support.hp.com/us-en/document/c02491515

Hope the information shared will help you. Please share for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.