laptop slows down all internet connection to all devices connected to wifi

[sarahamy14]

every time i turn the internet on my laptop on and try to use the internet it slows down all the connection to every device connected to the wifi and its only been doing it since i took my laptop back to get fixed because it had a verticle line own the middle of the screen.... i took it back to the place o brought it but they keep saying its something to do with the wifi/internet box/modem but i dont think it is because it only goes slow when i try and use the internet on my laptop?! please help me!!

[EmeraldAvenger]

Thanks for posting your experience and questions on the HP Support Forums @sarahamy14!

I will do my absolute best to help you come to a resolution with the Wifi being slow when all devices are connected. When we have come to a resolution, please share what worked for you with others by marking this post as an Accepted Solution.

My first suggestion would be to use the Troubleshooting Wireless Network and Internet Tool. At the bottom it will ask you questions to help narrow down the issue. 

Does it happen if you directly connect one of the devices to the modem?

What happens when you only have your Notebook connected?

Have you tried to change the wireless channel band?

Changing the wireless channel works best for 2.4 GHz routers and environments with lots of wireless network activity.

Your wireless router has settings stored in firmware that might interfere with your computer's ability to connect or perform well. Resetting the firmware settings on your router and re-establishing connections for all the devices that use the router is a good way to start over and fix many types of wireless related issues.

Please also update the firmware dedicated to the router. For the best way to do so, please refer to the User Guide that came with your router. It is a good idea to connect the computer directly to the router using its network cable when doing the firmware update.

You can find the generalized steps to all of the troubleshooting recommendations above in the Troubleshooting Wireless Network and Internet document.

Have you uninstalled the driver in the Device Manager?

Please try to uninstall the driver in the Device Manager using the following steps:  

• Go to the Device Manager.
• Expand Network Adapters.
• Right click on all of the Network Adapters individually.
• Click Uninstall.
• Restart the Notebook twice.

I look forward to hearing your response. Please let me know the detailed results of the troubleshooting above, your Model Number (How Do I Find My Model Number or Product Number?) and Which Windows Operating Systems you are running.

If you would like to show your appreciation for my efforts today, please take a second to click the Thumbs Up button below.

Have a magnificent day! 🙂

[Chikky65]

I bought my Envy smart touch in March 2017 (now June 2018) and have never been able to use it because of this problem. HP support told me it was a connection issue my end and to get a tech to look at it! I knew this wasn’t the case. So it went in the too hard basket. I saw this post around that time but was reluctant to uninstall devices in case I stuffed something up. Anywhoooo, I have finally revisited the issue and tried uninstalling drivers as per instructions and problem seems to be fixed!