new internal hard drive, laptop won't recognise it

[liambrown]

Hi

I just got a new internal hard drive because about a week ago my laptop was running slow and freezing so I did a full refresh putting the laptop back to factory settings, then a few days ago I got the black screen of death I ran BIOS hard drive test and it told me short DST failed leading me to conclude the hard drive failed. To get to the point have a deleted a boot device, how do I get my laptop to recognise my new hard drive

Thanks in advance

[Huffer]

What laptop is it? So the new hard drive is not showing up in BIOS? 

[liambrown]

Its a HP pavilion 15 notebook, its weird before posting a BIOS hard drive test showed no hard drive at all, after posting I did another BIOS test and both hard drive tests passed but still the same message when I try to start up normal, is it possible that I have to download something on the hard drive or something like that

[Huffer]

Still need the full model but if it is a new hard drive it has no software on it and needs to have an operating system loaded. Did you do that? 

[liambrown]

I think I am starting to see my problem but how am I mean't to download something to the hard drive if I can't get onto the computer, full computer model 15 - e040sa, product E2U06EA#ABU, series number (removed content)

[Huffer]

Seems a Catch-22, huh? You don't download it you have install from an external source. Like a DVD or a thumb drive. Did you have Windows 10?

[liambrown]

 I have windows 8.1, do u knw what I can do

[Huffer · Accepted solution]

The easiest way to install is from an HP recovery disk....it has all the drivers and apps and such. If you did not make a recovery set when the laptop was new (very few people do apparently) then you will have to order it from HP.  It costs $30-40. We can also try to walk you through a clean install from downloadable Microsoft media but that is a fairly complex technical task.

http://support.hp.com/us-en/document/bph07143

[liambrown]

How hard is it to do your clean install or would you just recommend the HP recovery disc

[Huffer]

I am sensing that, for you, the recovery disk is the way to go. But if you are in a hurry we can try to walk you through the clean install route.

This is a place to start:

https://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/windows-81-media-creati...