no boot no charge Spectre 13t X360 with USB-C charger

[LostinWI]

My WELL CARED for HP Spectre x360 - 13t-ae000 CTO  has become a paperweight.

No boot and no charge. No charge light when the confirmed functioning USB-C power cord is plugged into either of the two type C jacks. 

The battery had about 25% reserve when it prompted me for a recharge. I plugged in the USB-C charger and checked back 3 hours later to find the laptop completely dead and unresponsive to any attempted reboot (hard reset), with or without holding the power button for 15+ seconds, with or without it being plugged into the charger.

So if it happened to me it happened to others. In seconds a google search suggests a USB-C controller failure or motherboard failure?  Really? I've been buying HP desktops and laptops for the family for years, this is our 5th HP computer, most expensive computer and only one that didn't last even 2 years. Help. Model 1WU65AV was Purchased new July, 2018.

Suggestions anyone? 

[praveen196]

@LostinWI Welcome to HP Community!

I understand that you are unable to charge the laptop.

Have you tried with a different adapter?

Please touch the power adapter( brick type ) let us know is it warm or cold.

Please try with a different adapter and let us know.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[bnicole07]

Hi, I have the same problem! It’s unfortunate because this was my first HP purchase after being a long time Dell user. For comparison I have a Dell laptop for 13 years that still works! This HP x360 has been lightly used for 2 and destroyed. 

I have the exact same issue - battery low, tried to charge, no charge, does and never came on again... no light. I bought a new adapter - no charge. I took it to my local repair shop and they said it looks clean, but something is wrong with your motherboard but we can’t seem to fix it here. Also we can recover your info because it’s a SSD! So I really have 2 issues - I need my data from the SSD and I need my computer working! HP, I really need your help here. I’m extremely upset and anxious that I’ve lost everything!

[LostinWI]

Hello all, 

It has become clear in our quest for a working laptop that HP clearly has a problem with these models and it is fairly widespread. The motherboards and/or USB-C onboard charging unit (i/c chip) that fails results in a catastrophic failure and dead machine.

Outside of HP itself, it appears getting ahold of the parts can be a challenge do to the widespread nature of this failure, and the labor cost with parts costs are large. 

This is of course very disappointing and very expensive in that as a lifelong HP supporter, we have invested $1500 into a PREMIUM laptop for our daughter and after just under 24 months of use - it is completely dead. 

I have supported HP with countless desktops (in use now!), an older laptop, monitors, countless printers, ink, photo paper and maybe even a camera - but am not willing to eat the cost of repairs on this one. 

We have contacted HP outside of this forum and are offered a $700+ option to get a box from HP and send the laptop in for repairs, guaranteed for 90 days with an option to buy a short extended warranty at an unacceptable price. 

The laptop when working was an amazingly good product, truely top of the line, but not worth the initial cost and a $700 repair at less than 2 years of age, when clearly this is not a random failure of a product or a result of abuse. 

My daughter who uses(ed) the laptop is partly responsible for the purchase price and has reached out and begged HP for mercy and we have now received an offer to repair it for a reduced price of $350 which we are reluctantly going to do as what other option do we have? 

Quite frankly, HP should be covering the full cost of this - at least in our case given the number of HP products we have and have purchased over the decades for our family of 5 and for grandpa. Alternatively, replace the unit completely with an equivalent. 

Alternatively HP can do nothing but cash our $350 credit card charge and be done with us, but in the process I'm saddened because I can no longer support HP, purchase HP products, or recommend HP products when I get the repeated calls from friends and family on "what computer should I buy?". I will likely file a complaint with the BBB and spread the word on social media as well.  I really am convinced, now more than ever, that HP should cover the full cost or replacement of this premium and premiumly priced laptop. 

[LostinWI]

Hi, as a HP representative, thank you for your interest. 

It has become clear in our quest for a working laptop that HP clearly has a problem with these models and it is fairly widespread. The motherboards and/or USB-C onboard charging unit (i/c chip) that fails results in a catastrophic failure and dead machine.

Outside of HP itself, it appears getting ahold of the parts can be a challenge do to the widespread nature of this failure, and the labor cost with parts costs are large. 

This is of course very disappointing and very expensive in that as a lifelong HP supporter, we have invested $1500 into a PREMIUM laptop for our daughter and after just under 24 months of use - it is completely dead. 

I have supported HP with countless desktops (in use now!), an older laptop, monitors, countless printers, ink, photo paper and maybe even a camera - but am not willing to eat the cost of repairs on this one. 

We have contacted HP outside of this forum and are offered a $700+ option to get a box from HP and send the laptop in for repairs, guaranteed for 90 days with an option to buy a short extended warranty at an unacceptable price. 

The laptop when working was an amazingly good product, truely top of the line, but not worth the initial cost and a $700 repair at less than 2 years of age, when clearly this is not a random failure of a product or a result of abuse. 

My daughter who uses(ed) the laptop is partly responsible for the purchase price and has reached out and begged HP for mercy and we have now received an offer to repair it for a reduced price of $350 which we are reluctantly going to do as what other option do we have? 

Quite frankly, HP should be covering the full cost of this - at least in our case given the number of HP products we have and have purchased over the decades for our family of 5 and for grandpa. Alternatively, replace the unit completely with an equivalent. 

Alternatively HP can do nothing but cash our $350 credit card charge and be done with us, but in the process I'm saddened because I can no longer support HP, purchase HP products, or recommend HP products when I get the repeated calls from friends and family on "what computer should I buy?". I will likely file a complaint with the BBB and spread the word on social media as well.  I really am convinced, now more than ever, that HP should cover the full cost or replacement of this premium and premiumly priced laptop.