password bios

[Krystian2236]

Dear HP Support Team, I am the owner of an HP EliteBook 840 G4 laptop which is currently locked with a BIOS administrator password that I no longer remember. Device details:

• Model: HP EliteBook 840 G4

• Serial Number: >Do not include the product serial number or any private information<

• SKU Number: X3V02AV

• UUID: BE411A68-18E8-5340-19FA-F5E9DDEB1566 • BIOS Version: P78 Ver. 01.48

• Issue: BIOS password forgotten – unable to access BIOS setup or update firmware. The device is out of warranty and was purchased several years ago. I kindly request assistance in generating an SMC.bin file or providing instructions to safely remove or reset the BIOS password. I confirm that I am the legitimate owner of this laptop and can provide photos of the serial number, the BIOS screen, or any other information you may need to verify ownership. Thank you for your help. Best regards,

>Do not include the product serial number or any private information<

[SteffenBaierUK · Accepted solution]

Hello @Krystian2236 ,

Welcome to the HP community.

A quick community search for the terms BIOS & Password finds all these posts >here<, which are mainly closed with the below explanation:

Unfortunately, you will need to contact an HP agent for problems with BIOS passwords.

• Click here for world-wide contact info

Here is HP's official policy regarding BIOS passwords:

• HP Business PCs - Forgotten or lost BIOS password | HP® Support

According to the Community's Rules of Participation:

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs, or any other safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

Best regards

Steffen Baier