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‎06-29-2016 03:47 PM

HP Recommended
Product: W9T58EA

i know my password but it keep saying incorrect passoword. try again

it's a local acoount and i dont have a recovery usb

what shoud i do ??

ps; new labtop

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-29-2016 04:06 PM

HP Recommended

Hi @wallabatty,

I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with your password. I will be glad to help you.

 

Please follow the steps from How to Recover Your Forgotten Password (Windows 10).

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

 

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

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2 REPLIES 2

‎06-29-2016 04:06 PM

HP Recommended

Hi @wallabatty,

I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with your password. I will be glad to help you.

 

Please follow the steps from How to Recover Your Forgotten Password (Windows 10).

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

 

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Tags (1)
Was this reply helpful? Yes No

‎06-29-2016 09:30 PM

HP Recommended

hello @Tardis40,

thanks alot for helping me 🙂

i followed the steps and at the end i recovered the system. it took a long time but it was helpful.

 

thank you again 🙂

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