slot ram not recognized

[Francesc0_Flo_-]

My PC no longer recognizes one RAM slot, showing only 4GB of RAM instead of 8, I tried swapping the RAM but only one slot is not recognized

[Deep_World]

Hi @Francesc0_Flo_-,

Welcome to the HP Support Community!

 Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I Understand that your concern, don’t worry I will help you with this . 

• When did you first notice that one RAM slot wasn’t recognized?
• Are you seeing any error messages or beeps during boot when the RAM is installed in the problematic slot?
• Have you tried checking the RAM modules individually in the working slot to confirm they’re both functional?

In the meantime, here are some troubleshooting steps you could try:

1. Power reset the laptop
   • Shut down the laptop completely, unplug the charger,
   • Hold the power button for 20–30 seconds, then reconnect power and try booting again.
2. Clean the RAM slot
   • Sometimes dust or debris can prevent proper contact. Use compressed air to gently clean the slot.
3. Check BIOS/UEFI
   • Enter BIOS during boot and see if both RAM slots are detected there.
   • If the slot shows as disabled, you might need to reset BIOS settings to default.
4. Test with a single module
   • Place one working RAM module in the problematic slot to see if the laptop detects it.
   • Repeat with the other module. If neither works, it points to a hardware issue with the slot.
5. Update BIOS and chipset drivers
   • Sometimes memory detection issues are resolved with BIOS or chipset driver updates. Check HP’s support website for the latest versions for your Pavilion Gaming 15-ec1000.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World