something happened to my nieces laptop and im trying to update the bios cause it says corrupt.

[eric217]

so i got on the hp support website and downloaded the bios from f-25 cause thats what was running on the gaming laptop when it crashed.  all i know is she said she turned it on and it went to a blue screen and every since then the laptop keeps going into autorepair and diagnose and then shutdown or advanced options which i have did and tried safemode plus networking in which it has been diagnosing for bout an hour now and still going.  its a hp pavilion gaming laptop with 16 gigs ram and 1 tb storage.  its barely 2 years old and also i noticed that the bios update on the site is up to f-28 so i dont suppose she has been having any problems til now.  anybody know what else i can try?  ive tried the windows logo and b and hold that until bios screen popped up and it says failed.  ive did the usb boot update and it says file not found.  she doesnt have administrator account on her device so there is no option for command prompt or reset.  need help please and i appreciate any knowledge i get my way.  thanks,  Eric

[ub6424 · Accepted solution]

Hello @eric217 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[eric217]

So i updated the bios and then it said  cmos error. The values are off of default and im not sure how to get them back to normal cause theres no admin account logged on tbe device. And i did the tests.  i actually was led to that by the virtual assistant and the tests all came back passed

[ub6424]

Hello @eric217 

Before we decide whether you need a <new battery> or not ...

(1) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

(2) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

(3) Please report your results

( if serial number and CT Number are displayed, please blur )

[eric217]

Ive tried with the battery in the laptop and  with it out. Im stuck on an automatic repair screen. It did finally let me out the f-25 bios in it but still didnt get anywhere the the auto repair screen. Cant get to sys recov or reset device without admin rights so I m at a loss

[eric217]

And if youre talki n g bout the motherboard battery or cmos ive tried doing an update on that and it just keeps saying cmos will be reset so prolly need a new one of those.  where can i get one

[ub6424]

Hello @eric217 

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

It looks something like this:

You will find this information on the back/rear of your notebook in small alphanumeric letters. Use a magnifying glass or the camera zoom feature on your smartphone to read it better.

Kind regards

[eric217]

3vt93ua#aba

[ub6424]

Hello @eric217 

(1) Please reinstall your operating system !

You need (another Windows computer) to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

Information: Your product number is supported: 3vt93ua#aba

(2) Please report back

[eric217]

Thank you so much. That worked. Didnt think i was gonna be able to save it but it worked