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‎11-02-2020 02:16 AM - edited ‎11-02-2020 02:25 AM

HP Recommended
Product: HP laptop 15-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

Hi Community ,

 

My laptop touch is not working and also the synaptic driver is disappearing from device manager

1 REPLY 1

‎11-07-2020 05:07 AM

HP Recommended

@priyanka86

 

I reviewed your post and I understand that the touchpad driver is disappearing from the device manager and you are also facing issues with the touchscreen.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

For the touchscreen issue, follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c03488148

 

For the touchpad, I recommend you download and install the touchpad driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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