0% available (plugged in, not charging)

[stressed_af]

My laptop battery had drained and then I went on holiday and since being home it displays either "0% available (plugged in, not charging)" or "0% available (plugged in, charging)". Both times it isn't actually charging. As soon as the AC adapter is unplugged the device shuts down due to it being out of charge. 

I have been reading many solutions online and none have seemed to work like uninstalling Microsoft ACPI-compliant control method battery and rebooting the computer- I've tried this several times with and without the battery in and neither attempts have proven successful.

The AC adapter is working fine as the laptop boots up without a battery with just the cable perfectly well.

Does anybody have any solutions for me to be able to charge my battery?

[Huffer · Accepted solution]

How old is the battery? They do not last forever. Likely time for a new one. 

[stressed_af]

I've had it since late 2012, so I guess I will probably have to. I was just hoping that there was a way around buying a new one! 

[Huffer]

It's about 100 years old in battery years. 

[stressed_af]

Ah thank you very much for your clarifying 

[swaddle]

I am having the same problem and my batterry is not even a year old

[doctor_octopus]

I am having the same problem 

I went through the 12 step acpi uninstall process but the battery is not charging

HELP !!!

[knarfzitro]

So since HP is acting as if these issues are isolated, I am going to get some people together and launch a class-action lawsuit. Anyone as pissed off as I am, you can join me.

[tono80]

Same issue here. HP ENVY 15. Battery is 2 years old, so I would expect it not be completely dead. Degraded yes, but not DOA.

Tried refreshing the BIOS doing the Windows+B+Power, but it did not help. I'm guessing that my only other option is to buy a new battery. I'm guessing this is not an isolated incident, because I've seen many post for this model online with the same issue. I will update when I replace the battery.

[The_Fossette]

Hi @tono80

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that the battery is not getting charged and you are getting plugged in not charging error.

I’d love to help!

Follow the steps in the below link to resolve this issue.

http://hp.care/2dKL1HT

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!