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‎01-24-2020 11:23 AM

HP Recommended
Product: hp notebook:15q-bu100tu
Operating System: Microsoft Windows 10 (64-bit)

I bought a hp notebook i.e. 15q-bu100tu a year ago and the first 3 to 4 months it did not have any issues and I gave it to service center when the touchpad was not working properly and that issue was resolved. But now I have another issue with 100% disk usage.

 

When I use my laptop one day and kept shutdown for 3 to 4 days and when I again start the computer it uses 100% disk usage without any application running . Even after 5 minutes of working simply, it shows 100% usage and when I connect my laptop to internet disk usage jumps from 60% to 100% like lightning-fast. Then it gets stuck like anything. please provide a solution to this.

 

Another problem is that when I open my chrome it takes about 2 to 3 min to open it .sometimes it shows that "not responding" whereas firefox opens within 1minute. please provide a solution to it

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-24-2020 01:11 PM

HP Recommended

You need to run a hardware diagnostic on the hard drive. Tap esc as you power up then choose F2 and look through the menu for storage/hard drive and run the long form test. 

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1 REPLY 1

‎01-24-2020 01:11 PM

HP Recommended

You need to run a hardware diagnostic on the hard drive. Tap esc as you power up then choose F2 and look through the menu for storage/hard drive and run the long form test. 

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