cancel
Showing results for 
Search instead for 
Did you mean: 
kwstaras24
Level 3
43 36 0 6
Message 1 of 9
166
Flag Post

Solved!

15-db1xxx

HP Recommended
hp 15-db1021nv
Microsoft Windows 10 (64-bit)

https://www.userbenchmark.com/System/HP-Laptop-15-db1xxx/138224 check this sait for my laptop series all the rams is 2666mhz from all users.but here says 2400mhz https://support.hp.com/th-en/document/c06409485

8 REPLIES 8
Echo_Lake
HP Support Agent
HP Support Agent
21,987 21,946 975 1,013
Message 2 of 9
Flag Post
HP Recommended

@kwstaras24

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you looking for Ram memory upgrade?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
kwstaras24
Author
Level 3
43 36 0 6
Message 3 of 9
Flag Post
HP Recommended

yes i know exactly what ram type has my laptop and is hyniz 2666mhz and I bought crucial 4gb 2666mhz  and I installed it.and now i have 12gb ram total.thanks.I saw the model from cpu-z and is this model exactly hynix HMA81GS6JJR8N-VK and is 2666mhz.but running in 2400mhz.and i dont know why in this laptop series hp install ram 2666mhz while the official ram speed is 2400mhz.

Reply
0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
21,987 21,946 975 1,013
Message 4 of 9
Flag Post
HP Recommended

@kwstaras24

Thank you for posting back.

 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
kwstaras24
Author
Level 3
43 36 0 6
Message 5 of 9
Flag Post
HP Recommended

you can not answer my question but there is no problem.thanks. I did what I wanted to do.I increased the ram cappacity to 12gb from 8gb.one more question I believe you can answer me. I did well to put 2666mhz or I had to install 2400mhz? but the preinstalled ram is 2666mhz.thanks.

Reply
0 Kudos
Huffer
Level 17
Level 17
44,704 44,481 7,172 12,716
Message 6 of 9
Flag Post
HP Recommended

Here are the specs:

 

https://support.hp.com/in-en/document/c06409485

 

The modules are DDR4-2666 SO-DIMM but the motherboard can only run memory at 2400. The specs clearly say it is 2400 mhz memory.  You were right to match the speed of the originally installed RAM. 

Reply
0 Kudos
kwstaras24
Author
Level 3
43 36 0 6
Message 7 of 9
Flag Post
HP Recommended

the memory is 2400mhz from the specs but the original speed is 2666mhz.but this motherboard can run it only in 2400mhz right?

Reply
0 Kudos
kwstaras24
Author
Level 3
43 36 0 6
Message 8 of 9
Flag Post
HP Recommended
Reply
0 Kudos
Huffer
Level 17
Level 17
44,704 44,481 7,172 12,716
Message 9 of 9
Flag Post
HP Recommended

Yes perfect choice. Yes you put 2666 in but it runs at 2400. Seems odd I know but its called "bridging" or sometimes "downclocking". 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation