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‎10-24-2018 10:27 AM

HP Recommended
Product: 17-bs011dx
Operating System: Microsoft Windows 10 (64-bit)

hello, i had hp laptop 17"  model 17-bs011dx

can anyone tell me the correct model for both hinges, mines are broken

and i dont know how can i search

4 people had the same question
4 REPLIES 4

‎10-24-2018 10:32 AM

HP Recommended

@peca1

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
Was this reply helpful? Yes No

‎02-25-2019 11:44 AM

HP Recommended

I have the same issue with my  laptop but am usure if it's the hinges or hinge covers.  I've had an aweful experinece trying to get the issue resolved by HP because my laptop had JUST fallen out of warranty when I reported it (even though the problem started while under warranty).  Since it looks like I'll need to fix it myself, any advice here will help.  How can I tell which part is actually broken?

Was this reply helpful? Yes No

‎02-25-2019 11:45 AM

HP Recommended

I have the same issue with my  laptop but am usure if it's the hinges or hinge covers.  I've had an aweful experinece trying to get the issue resolved by HP because my laptop had JUST fallen out of warranty when I reported it (even though the problem started while under warranty).  Since it looks like I'll need to fix it myself, any advice here will help.  How can I tell which part is actually broken?

Was this reply helpful? Yes No

‎02-25-2019 11:52 AM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
Was this reply helpful? Yes No
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