17z Cracked case near hinges

[Nazrax]

My laptop's case is badly cracked around both hinges. The laptop has not been dropped.

My laptop is out of warranty, and the only options the contact page gives me are this forum, finding a local service center, or paying(!) to call support.

Edit to add:

Thanks to @Erico I was able to identify and purchase the correct replacement part. As it turned out, I needed the black mesh finish, not the jet black finish, but the answer was otherwise correct. The following Youtube videos were great helps in doing the actual maintenance:

https://www.youtube.com/watch?v=PAVOoIDdZfU
https://www.youtube.com/watch?v=UKlKxQjCz4U

It was a huge pain and took a few hours, but I was successful and now have a properly working laptop again.

[erico]

Hi @Nazrax ,

Hinges generally break more from excess pressure put on them, inadvertently or not than from a notebook being dropped.

It is unfortunate, but more notebooks than not, have their hinges cracked by inadvertent customer, or owner induced pressure when opening a notebook beyond the design amount or by carrying a notebook by its display.

For that reason, most manufacturers deny hinge breakage under factory free warranty, except for the extreme warranty coverage provided by a paid warranty.

The only way to resolve the issue will be out of pocket (yours). The labor for the repair provided by a laptop shop or

yourself if you are technically inclined. If you would like part information, it will require that you identify your notebook in more than just general terms. Once you have done that we will do our best to help you identify the parts required to repair your notebook. Otherwise a laptop shop can do that for you as part of the repair cost.

How to identify an HP notebook.

[praveenbv]

Hi@Nazrax,

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

[Nazrax]

"Too much stress?" This is a massive design flaw! We've had laptops from Dell and Lenovo and those have lasted for years and years and never developed any issues like this; and this laptop is about 18 months old and now we can't close the lid for fear of ripping it apart when we open it again!

It's a 17z-ca100 CTO .

[praveenbv]

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.

To assist you better, do you have a previous case number or were you in contact with the escalations team?

I understand you need assistance and I’d love to help. However, we encourage our customers to create a public post so that the conversation may help other community members find a similar solution.

Hence, I would request you to create a public post with the same query, so that you may get your answers from the various members we have in our community forums at HP.

Keep me posted

[erico]

Can you provide specific location of the damage?

Is it on the upper part of the notebook's enclosure?

The hyperlink below is an HP PartSurfer result for your notebook series.

Use the product number of your notebook to determine the specific  part number.

https://partsurfer.hp.com/WSearch.aspx?Wchar=Y&searchText=17z-ca100

To find the product number, press the power button and immediately tap the F1 key. See the left hand column to find the product number.

[Nazrax]

I believe 5NB08AV is the product number you're looking for.

[erico · Accepted solution]

Thanks! The product number give very specific product information including the color.

You will need the jet black top cover. It comes complete with touchpad and keyboard. I see it on eBay for cheap. Check out the search I did for the top cover.

https://www.google.com/search?q=L22751-001&rlz=1C1CHBF_enUS918US918&oq=L22751-001&aqs=chrome..69i57....

HP PartSurfer result. Will be handy for further reference.

https://partsurfer.hp.com/Search.aspx?searchText=5NB08AV

[Nazrax]

So, that corner finally broke off completely, and I think the problem is deeper - I think the hinge detached from the bottom of the case and that's why the top of the case broke.

[erico]

In that case, it may be time to either purchase the lowerpart of the notebook's enclosure or source another laptop.

I suggest the x360 style. That is what I own and the hinge isn't an issue.