17z top left corner hinge separating

[johny125]

Hello,  I purchased a 17z laptop directly from HP and the top left corner of my computer near the screen hinge separates everytime I close the computer.  I am afraid that it is going to crack the case as it separates approximately 1/4" and has to be pushed back together each time it is closed.  I understand from other posts that there seems to be a problem with this style of construction.  Who do I contact for assistance at HP?  Thank you,  John

[johny125]

Anyone from HP there?????  Just nod if you can hear me, is there anyone at home?  Is there anybody out there???

[The_Fossette]

@johny125

I reviewed your post and I understand that the screen is separating near the left hinge.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!