2/3 USB ports not working

[CANVUILD]

I installed my OS onto a blank HDD connected to my laptop and found all required drivers except one, the USB port drivers. I tried it manually, through HP's helpful list of drivers required for every device, found it and installed it, with no effect. I set Windows Update to Auto to find it, It didn't. Do I have to enter BIOS? Are the ports malfunctioning? The crazy thing is that 1/3 ports work.

[Paul_Tikkanen · Accepted solution]

Hi:

You will need the AMD Chipset drivers, which will install the  usb 3 controllers.

Download and install the second file listed on the webpage. Then restart the PC.

https://www.amd.com/en/support/chipsets/amd-8-series-chipsets/890fx

[CANVUILD]

Thank you so much! You really know your way around here! We need more people like you! How did you know I needed those exact files?

[Paul_Tikkanen]

You're very welcome.

I looked up the specs for your notebook, saw it has an AMD processor and chipset, and I know that HP does not include the AMD chipset driver on any of the notebook support pages.

The only place you can get it is from AMD.