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‎09-06-2019 03:32 PM

HP Recommended

My HP G60 came with Windows 7, but my step-dad installed Windows 10 on it and whenever I try to update Windows 10, I keep getting this message "2019-08 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4512941) - Error 0x800f0831". I'm trying to figure out how I can install this update because I need to know i that is what's causing my laptop to have no sound. The worst part is that the laptop did not come with bluetooth and I wanna know how I can be able to put bluetooth on here. PLEASE HELP ME...!!!

2 REPLIES 2

‎09-06-2019 05:45 PM - edited ‎09-06-2019 06:39 PM

HP Recommended

@NyKiesha 

 

Please use the following fix

 

    https://support.microsoft.com/en-au/help/4477073/error-0x800f0831-when-you-install-an-update

 

Updated:  Please check your list to see anything missing, should be very close to the following list

 

   kb list.png

 

Regards.

BH
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‎09-06-2019 07:04 PM

HP Recommended

Hi, @NyKiesha 

 

I doubt the update is the reason there is no sound.

 

You can read this discussion and see if the info I provided to this forum member also works for you.  It should.

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/lack-of-g60-compatability-with...

 

Bluetooth...your only option would be to purchase an external USB BT adapter.  I use this one for example...

 

https://www.amazon.com/Kinivo-USB-Bluetooth-4-0-Compatible/dp/B007Q45EF4

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