2020 HP Spectre x360 15 have loose/rattling touchpad

[larine]

Hi folks,

Would like to hear your experience and advice with touchpad.

Just bought the latest spectre x360 15 inches laptop and started using it for couple of hours

Found a bit strange micro (rattling) sound/click while touching the touchpad (touch to click aka tap) in the center-upper area (red on picture).

The panel itself is solid and if you go along the edge (left/bottom/right) with 1cm width area - no sound and solid.

weird sound area

Do you have the similar behavior when you bought it and then disappear or you are still having it?

Should I try to exchange it? Found a lot of posts around 2018/2019 models with similar issues, but maybe it is by design for 2020 models...

Was waiting for 9 months and got disappointed...

[TEJ1602]

@larine, Welcome to HP Support Community!

We shall escalate this issue to the concerned team.

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[larine]

Thank you for your message, @TEJ1602

I've provided requested information to you.

[larine · Accepted solution]

I've exchange it 2 times. 2nd machine has the same issue with touch pad. 3rd - doesn't, staid with 3rd.