22H2 update failed, blue screen 0xc000001 or DRIVER_PNP_WATCHDOG (F11 recovery)

[JamesB-Hou]

I started the Windows 22H2 update ( on my HP Spectre X360 15t-eb100) via windows update and it failed to complete properly and has left my computer unusable.  Normal boot takes a long time and eventually ends with blue screen error of 0xc000001. When it tries to boot to recovery partition (F11), It also takes a while and results in another blue sceeen with error of DRIVER_PNP_WATCHDOG. I am unable to access the internal SSD drive to recover some files. I have tried to use Media creation tool to go into recovery and all options fail ( uninstall previous update, fix boot, etc.). 

How can I access the internal SSD to recover files before just trying to reinstall windows from usb drive. I do not want to format internal drive before trying to recover the data. I have the bitlocker recovery keys, but unfortunately do not have bare metal recovery backup.

Any ideas?

[ub6424]

Hello @JamesB-Hou 

Sorry to hear that you are having problems ... I would like to help you.

(1) Power on notebook

When seeing the Windows logo press and hold <power> button to power off notebook !

- Repeat this procedure at least 3 times to get into <Windows Recovery Environment>

(2) Troubleshoot > Advanced options > System Restore

- Click Next when the System Restore widget opens.

- In the pop-up window, you may see the restore points you have created. Choose the most recently created one and click Next to continue.

- You are asked to confirm the restore point. If everything is OK, click Finish to start the restoration operation.

(3) Please report your results

[JamesB-Hou]

I cannot get into the Windows recovery environment. That is where I get the DRIVER_PNP_WATCHDOG error when booting into that env.  If I get to this via booting from usb windows media, I get error message “To use System Restore, you must specify which Windows installation to restore.”

Any other ideas?

[ub6424]

Hello @JamesB-Hou 

<Windows Recovery Environment> is "outside" of Windows operating system, try again.

If you see the Windows logo for a very short moment, turn off the notebook as described. Repeat this a least 3 times. On 4th boot you will get into the Recovery Environment.

[JamesB-Hou]

As I said, I have tried and get the Blue screen with error of DRIVER_PNP_WATCHDOG when in recovery env. If booting from usb media, there is no O/S avail, since it cannot see the internal SSD. 

I really appreciate your assistance, but any other suggestions?

[ub6424]

Hello @JamesB-Hou 

To help you I need to know the product number (p/n) xxxxxx#xxx of your notebook !

It looks something like this:

You will find this information on the back/rear of your notebook in small alphanumeric letters.

[JamesB-Hou]

product ID is 3N385AV

[ub6424]

Hello @JamesB-Hou 

(1) Please reinstall your operating system !

You need (another Windows computer) to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

Information: Your product number is supported: 3N385AV

(2) Please report your results

[JamesB-Hou]

Will that allow me to keep the exiting data on the internal ssd?

[ub6424]

---

@JamesB-Hou wrote:

...

How can I access the internal SSD to recover files before just trying to reinstall windows from usb drive. I do not want to format internal drive before trying to recover the data.

---

Hello @JamesB-Hou 

(1) To backup your personal data use [ Ubuntu 22.04 ] live linux distro booting from <USB flash drive>

(2) If you are 100% sure that you have backed up everything, proceed with HP Cloud Recovery.

(3) If you are overwhelmed with this, have a computer expert do it.

(4) If (1) does not work, you should remove the SSD and replace it with a new one. Have a computer expert back up the old SSD with the important data.

Kind regards