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‎10-08-2022 07:11 PM

HP Recommended

I first tried to use “Linux lite” live cd and it did not show the internal ssd drive at all, but was able to install dislocker without issue. Then I noticed you mentioned Ubuntu 22.04, so I downloaded that one and it shows the ssd via the fdisk cmd, but dislocker is not available via apt-get.  I downloaded the Ubuntu 22.04.1 LTS(Jammy Jellyfish) desktop image.  After adding repository universe , I was able to install dislocker.  My laptop shows device /dev/nvme0n1 with partition of /dev/nvme0n1p1.  I am using the recovery key to decrypt so I am using -p instead of -u. If I use device /dev/nvme0n1p1 is says ‘no such file or directory’. If I use /dev/nvme0n1 , it aborts with ‘the signature of the volume doesn’t match the bitlocker ones… cannot parse volume header. Abort’. 

using gparted, the partition is listed as  /dev/nvme0n1 (953.87GiB) and /dev/nvme1n1 (27.25GiB). Both as file system ataraid. 

 

Any suggestions? 

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‎10-09-2022 05:00 AM

HP Recommended

Hello @JamesB-Hou 

 

Either the volume is partially damaged or there is some other undefined error, I can't tell you from a distance.

Create an issue on the Github project page of the author, if necessary you can be helped quickly.

 

Kind regards

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‎10-09-2022 07:39 AM

HP Recommended

I tried to boot the computer using the HP cloud recovery usb and it gets a blue screen with DRIVER_PNP_WATCHDOG. I ran the system diagnostics - System Fast tests without issues.

 

If I just use the windows install media on usb, it will boot ok into installer. 

 

Any idea what is going on?

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‎10-09-2022 07:44 AM

HP Recommended

Hello @JamesB-Hou 

 

(1) Power off computer

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Run HP Diagnostics again ...

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‎10-12-2022 10:11 AM

HP Recommended

I have run both fast test and extensive test diagnostic from F2 diags with no errors and am still getting blue screen boot issues with main partition0xc00001, recovery partition (DRIVER_PNP_WATCHDOG), and the Hp cloud recovery image.  I am also not able to mount the ssd volume from Ubuntu Linux to get my files off the internal drive.  

The ssd is my machine is “1 TB Intel® SSD + 32 GB Intel® Optane™ memory”. 

Any new ideas what is going on?

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‎10-12-2022 03:53 PM

HP Recommended

Hello @JamesB-Hou 

 

Do you have valid HP warranty ?

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‎10-13-2022 03:40 PM

HP Recommended

Yes, the machine is still under warranty.

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‎10-13-2022 03:49 PM

HP Recommended

Hello @JamesB-Hou 

 

Did you create an issue on the Github project page of the author ?

 

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‎10-13-2022 05:46 PM - last edited on ‎10-13-2022 05:56 PM by Retired

HP Recommended

Yes.

 

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‎10-13-2022 05:52 PM - edited ‎10-13-2022 05:57 PM

HP Recommended

Hello @JamesB-Hou 

Keep me updated

Kind regards

 

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