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‎07-02-2019 02:15 PM

HP Recommended
Product: HP G72 Notebook
Operating System: Microsoft Windows 10 (64-bit)

Error message on Start UP Test - Failure ID 9K3X1G-0009MN-XD003F-C0D803  That was the first error code yesterday.  Today same except last six  C0DQ03.

Product ID: XN517UA#ABA

Have two batteries.  First error was with battery that showed: 49% available (plugged in, charging).  Second error code with battery icon reads: 100% available (plugged in,charging)

When unplug either, notebook does not go to battery, shuts down and will not reboot on battery. Plug in and will power up.

Anyone have any ideas?

Thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-03-2019 05:02 AM

HP Recommended

The cells are full of stored electricity but there is some problem with the smart chip which controls letting power in and out so the battery may hold a full charge but is still defective hence the error code. 

View solution in original post

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4 REPLIES 4

‎07-02-2019 02:39 PM

HP Recommended

The Error Code translates as a failure of Battery 1 which is the main battery. It needs to be replaced. 

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‎07-02-2019 03:57 PM

HP Recommended

I guess I don't understand why the battery icon lower right with the battery I have in right now is showing : 100% available (plugged in, charging)IMG_3796.jpg

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‎07-03-2019 05:02 AM

HP Recommended

The cells are full of stored electricity but there is some problem with the smart chip which controls letting power in and out so the battery may hold a full charge but is still defective hence the error code. 

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‎07-05-2019 09:30 PM

HP Recommended

Huffer

Want to thank you for the explanation. I forgot I had another G72 with the Hard drive out, but would still power on AC but I’m trying either battery would not. Bought new battery which came today, installled it and unit operates off of battery. 

Thanks again!!!

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