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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- 24-digit failure code
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11-04-2020 02:05 PM
Hi,
my computer recently gave me a SMART hard disk error, and after running diagnostics, I was presented with a 24 digit error code. I can’t seem to reach HP, so I was wondering if any of you could help me.
Error code: PG8A3F-97QA8U-MFPW3G-60RL03
Any help would be appreciated.
Thank you
Solved! Go to Solution.
Accepted Solutions
11-05-2020 09:07 AM
Yes. I would replace it.
The Windows 10 activation license is attached to the notebook on the Microsoft licensing servers and is in the notebook's BIOS.
That means that recovering the notebook after the new hard disk is installed should be seamless.
That has been my own experience. Use the HP Cloud recovery usb flash drive to reinstall Windows 10.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
11-04-2020 02:12 PM
The error code translates to a 303 failure code.
Hard Disk 1 Quick Test Failure
That means you should back up your data ASAP because a failure of the hard disk is imminent.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
11-05-2020 09:07 AM
Yes. I would replace it.
The Windows 10 activation license is attached to the notebook on the Microsoft licensing servers and is in the notebook's BIOS.
That means that recovering the notebook after the new hard disk is installed should be seamless.
That has been my own experience. Use the HP Cloud recovery usb flash drive to reinstall Windows 10.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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