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‎01-29-2018 01:11 PM - edited ‎01-29-2018 01:26 PM

HP Recommended
Product: HP EliteBook Folio 1040 G1
Operating System: Microsoft Windows 10 (64-bit)

I did the unfortunate mistake by updating the BIOS to v 01.37 only to find that the previously working PC3L/DDR3L 4GB memory upgrade module would no longer work (a Samsung made 1.35V module which had been working perfectly for over a year!). The system refuses to boot unless I uninstall the memory module. Well, sometimes memory modules fail, right? So I purchased another PC3L/DDR3L 4GB module of a differend brand (SK-Hynix HMT451B6AFR8A-PB) only to find that it would not work either. So, with great hope I see yet another  BIOS update (01.38 Rev.A) emerge on January 26th! Maybe they have fixed the 2E3 bug this time... but no. Still no luck.

 

Since this was the second BIOS update for this model, you still have some coders working with this hw? Could you please let them know about this problem.

 

Before this issue is sorted by HP, my advice to all HP Elitebook Folio owners is: Don't install any BIOS updates from HP, unless you are prepared to throw your memory modules away! At the moment I'm stuck with the built in 4GB and I'm very disappointed about the way HP handles the quality issues in their BIOS updates. 

 

P.S.: I chose the other memory module based on this forum message.

4 REPLIES 4

‎02-08-2018 11:04 AM

HP Recommended

Here is a similar case as mine: https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/DDR3L-memory-unsupported-after-BIOS-update-1-...

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‎02-18-2018 11:00 PM - edited ‎02-18-2018 11:02 PM

HP Recommended

While waiting for the next BIOS update (sarcasm), I decided to test the memory modules: 24h burn with memtest in a Lenovo laptop which also uses DDR3L modules -- no errors, so the modules were fine.

 

I'd be happy to accept a workaround to downgrade the BIOS to 1.08, since the memory worked in that version. 😄

 

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‎03-14-2018 11:00 AM

HP Recommended

there is clearly an issue with this BIOS update, it did the same to me.  I had 8GB in it, the BIOS update made me take out a working memory module.  I also tested 4 other compatible modules, it would not accept any of them.  

 

How can we escalate this?  I know this is a community forum, but I think HP needs to resolve ASAP.  

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‎03-21-2018 05:53 AM

HP Recommended

Yes, escalation of this problem to the knowledge of HP would be nice, but how to get their attention?

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