• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-16-2019 12:59 PM

HP Recommended
Product: Example: Pavilion 15-ay198nr
Operating System: Microsoft Windows 10 (64-bit)

My laptop is a 15-ay198nr.  I want to replace my battery (part number:  HS03031-CL).  The specifications for the battery say that it is a 3-cell 11.1V battery, and the HP battery check confirms that.  However, when I search for the HS03031-CL battery, they all say they are 4-cell 14.8V batteries.  Does this mean that the 15-ay198nr laptop will accept my choice of either a 3-cell 11.1V battery or a 4-cell 14.8V battery without causing damage to the laptop?  

2 people had the same question
1 REPLY 1

‎11-16-2019 03:23 PM

HP Recommended

@cicook

 

HP 15-ay1xx machine accept 2 batteries

 

  • 4-cell, 41-Whr, 2.8-Ah Li-ion battery  part # 807957-001
  • 3-cell, 31-Whr, 2.8-Ah Li-ion battery part # 807956-001

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




2 people found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.