-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: 3D driveguard win10 1803
Create an account on the HP Community to personalize your profile and ask a question
05-23-2018 02:57 AM
Hi, yesterday I updated my windows to 1803 version and the 3D driveguard stopped working, I tried to reinstall it from the HP support assistant software but, at the end of the process, it tells me that it is unable to install it.
Anyone with a fix?
Thank you
Solved! Go to Solution.
Accepted Solutions
05-23-2018 03:37 AM
Please download and install
http://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
05-23-2018 03:37 AM
Please download and install
http://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
06-02-2018 10:53 AM
I have the same problem and also attempted to install the referenced SP. It appears to run and terminates with no reported errors. However, the DriveGuard SW is not installed. The log file (C:\SYSTEM.SAV\logs\HP3DDG.log) contains the following error:
MSI (s) (F8:48) [12:35:51:403]: 'ARPPRODUCTICON.exe' icon will be removed.
MSI (s) (F8:48) [12:35:51:403]: Skipping action: UninstalDriver_32 (condition is false)
MSI (s) (F8:48) [12:35:51:403]: Doing action: UnInstallDriver_64
Action ended 12:35:51: InstallInitialize. Return value 1.
MSI (s) (F8:48) [12:35:51:403]: Note: 1: 1721 2: UnInstallDriver_64 3: C:\Program Files (x86)\HP\HP 3D DriveGuard\Driver\ 4: "C:\Program Files (x86)\HP\HP 3D DriveGuard\Driver\hpInstDrv64.exe" "C:\Program Files (x86)\HP\HP 3D DriveGuard\Driver\accelerometer.inf" /removedrv
Action start 12:35:51: UnInstallDriver_64.
MSI (s) (F8:48) [12:35:51:403]: Product: HP 3D DriveGuard -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: UnInstallDriver_64, location: C:\Program Files (x86)\HP\HP 3D DriveGuard\Driver\, command: "C:\Program Files (x86)\HP\HP 3D DriveGuard\Driver\hpInstDrv64.exe" "C:\Program Files (x86)\HP\HP 3D DriveGuard\Driver\accelerometer.inf" /removedrv
The accelerometer installation appears to have failed on the prior support assistant install failure. The device manager shows that the the driver for the HP Mobile Data Protection Sensor was installed but the accelerometer was not started. It has the following message in the driver properties screen:
Device ACPI\HPQ6007\3&11583659&1 requires further installation.
System is an HP Envy 15t running 64-bit Windows 10 Home.
Any help would be appreciated.
10-20-2019 02:36 PM
Hi it seems the above link does not work. You can use this link: https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88981.exe
Didn't find what you were looking for? Ask the community