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Lucas91
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3D driveguard win10 1803

HP pavilion 15-ck0xx
Microsoft Windows 10 (64-bit)

Hi, yesterday I updated my windows to 1803 version and the 3D driveguard stopped working, I tried to reinstall it from the  HP support assistant software but, at the end of the process, it tells me that it is unable to install it.

Anyone with a fix? 

Thank you

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3D driveguard win10 1803

@Lucas91

 

Please download and install

 

    http://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe

 

Regards.

BH
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Lucas91
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Thank you.

The HP support assistant still gives me the warning about the driver but i thik the installation went through successfully.

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BobW10
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3D driveguard win10 1803

I have the same problem and also attempted to install the referenced SP.  It appears to run and terminates with no reported errors.  However, the DriveGuard SW is not installed.  The log file (C:\SYSTEM.SAV\logs\HP3DDG.log) contains the following error:

 

MSI (s) (F8:48) [12:35:51:403]: 'ARPPRODUCTICON.exe' icon will be removed.
MSI (s) (F8:48) [12:35:51:403]: Skipping action: UninstalDriver_32 (condition is false)
MSI (s) (F8:48) [12:35:51:403]: Doing action: UnInstallDriver_64
Action ended 12:35:51: InstallInitialize. Return value 1.
MSI (s) (F8:48) [12:35:51:403]: Note: 1: 1721 2: UnInstallDriver_64 3: C:\Program Files (x86)\HP\HP 3D DriveGuard\Driver\ 4: "C:\Program Files (x86)\HP\HP 3D DriveGuard\Driver\hpInstDrv64.exe" "C:\Program Files (x86)\HP\HP 3D DriveGuard\Driver\accelerometer.inf" /removedrv
Action start 12:35:51: UnInstallDriver_64.
MSI (s) (F8:48) [12:35:51:403]: Product: HP 3D DriveGuard -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: UnInstallDriver_64, location: C:\Program Files (x86)\HP\HP 3D DriveGuard\Driver\, command: "C:\Program Files (x86)\HP\HP 3D DriveGuard\Driver\hpInstDrv64.exe" "C:\Program Files (x86)\HP\HP 3D DriveGuard\Driver\accelerometer.inf" /removedrv

 

The accelerometer installation appears to have failed on the prior support assistant install failure.  The device manager shows that the  the driver for the HP Mobile Data Protection Sensor was installed but the accelerometer was not started.  It has the following message in the driver properties screen:

 

Device ACPI\HPQ6007\3&11583659&1 requires further installation.

 

System is an HP Envy 15t running 64-bit Windows 10 Home.

 

Any help would be appreciated.

 

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SullyPanda76cl
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worked fine for me!

thanks!

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mike_coreit1
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Hi it seems the above link does not work. You can use this link: https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88981.exe

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