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‎08-06-2023 09:19 AM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop 16-n0000 (5B1T6AV)

My laptop is an Omen 16 and is displaying a 3F0 error and when i run the symptom tests it tells me a hard drive is not installed. I took it to a local diagnostics shop and they told me the hard drive is faulty - they checked and it’s under warranty. How do I get HP to fix this as  I do not have a 24 digit error code?

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1 REPLY 1

‎08-06-2023 02:51 PM - edited ‎08-06-2023 03:21 PM

HP Recommended

@Lexie26,

Apparently, the BIOS doesn't detect the hard drive.  the drive could've completely failed, and you cannot get a 24-digit error code. Below is your service manual and it looks like you have an M.2 SSD (p.32 of the manual).

Maintenance and Service Guide (hp.com)

 

[Edit]

You need to contact and tell HP that the diagnostic test doesn't detect the SSD so no 24 digit error code is generated.

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