3F2 Hard Drive Error when trying to boot up. Start menu won't open.

[xForex]

So I've been trying to fix the black screen 3F2 error by troubleshooting it, opening the start menu but none of those stuff work.

Here are some pictures: But the start menu will never open. What do I do?

[Lil_Boy_Blue]

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

Then if you get a 24 character error code please post it.

Usually the 3F2 is a failed/failing hard disk, but it may be corrupted software.

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
WARNING - ONE WAY ONLY, WIPES ALL DATA - NON-RECOVERABLE
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.


This may require another PC. Find and Download your .iso from…
https://www.microsoft.com/en-us/software-download/windows10
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

http://www.thewindowsclub.com/install-windows-10-from-usb

[xForex]

After I did all the stuff the "Power on your PC, press ESC (repeatedly), then F2 at the prompt" didn't work. I couldn't open the start menu again. It just won't open.

[xForex]

Also I retried it and now the 15 seconds power and then repeat thing didn't work.

[Lil_Boy_Blue]

Hi

So the F2 diagnostics never ran.

Therefore I suggest a second opinion, like a local repair shop, rather than assume it is a failed HDD.