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‎01-01-2021 11:04 AM

HP Recommended
Product: HP DeskJet Plus 4100 All-in-one Printer series
Operating System: Other

Hello i cant connect mt printer to my new internet since i moved houses 

I would like to know how to do it please i tried everything but it still doesnt work

Category:
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-01-2021 02:23 PM

HP Recommended

@Edgar_73 

 

Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:


                    http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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1 REPLY 1

‎01-01-2021 02:23 PM

HP Recommended

@Edgar_73 

 

Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:


                    http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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