A dvd disappeared into my laptop's dvd drive. How do I get it out?

[Doingresearch]

HP laptop, 17.3 inch screen

[A4Apollo]

Hey there! @Doingresearch, 

Please share the product number of the PC to assist you better.

If you cannot eject a disc from the disc drive of your computer using the eject function of the software, try manually opening the tray-load drive. Almost all tray-load disc drives have an external release button and a small hole in the door to access the manual lock release. 

Ejecting a disc using File Explorer

If using the Eject function in the software application does not open the drive, there might be an electronic or control problem. To resolve this problem with File Explorer, use the steps below.

1. Restart the computer. Click Start , click Power, and select Restart.

   Figure : Restarting the computer

   

   Wait for the computer to restart and boot into Windows.

2. Click Start . Then use one of the following methods to open File Explorer:

   • Click File Explorer in the menu.

   • Click the File Explorer  icon on the task bar.

   Figure : Opening File Exploror

   

3. Right-click the icon for the stuck drive, and then click Eject.

   Figure : Ejecting the disc

   

4. The door on the tray-load drive should open, or the disc in the slot-load drive should be ejected.

   NOTE: 

   A slot-load drive with no external eject button will only eject from Windows.

   Figure : Slot-load drive with no external eject button

   

If the door does not open or the disc does not eject, continue to the next sections to manually open the tray-load or slot-load drive.

Refer this article to know more information about ejecting a stuck CD/DVD from the optical drive. Click Here

Let me know if this helps!

Have a pleasant day ahead! 🙂

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Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Doingresearch]

Thank you for your suggestions.  Unfortunately, I was still unable to get into the slot to find the DVD.  My laptop is an HP Envy, 17.3" with Core i7 7th generation.  The DVD has disappeared from the DVD drive and is somewhere in the slot where the DVD drive is located.  It seems that I will have to remove the DVD drive from the computer to retrieve the DVD.  I don't know how to do that.

Thank you.

[Riddle_Decipher]

@Doingresearch If the DVD is stuck inside the computer and now the DVD drive as such, we may need to work on opening the back panel and rescue the disc before it hurts itself or another component inside the device,

Here's what I'll need to provide accurate steps to help you rescue the disc:

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Doingresearch]

I have an HP Envy laptop, serial number [edited]

[A4Apollo]

Hi! @Doingresearch,

Thanks for writing back to us. 

It certainly sounds like a hardware issue. Please contact HP support for service options.

Also, next time please don't post the product details on a public post, as it can be misused by others.

Contact HP support using this link. Click Here

Take Care!