A red dot appears on the HP Support Icon

[JacknTX]

A red dot(!) appears on the HP Support Icon(?), which usually means there is an update available. I checked the possibilities, and it says I am up to date.  Suggestiions?

[Garp_senchau · Accepted solution]

@JacknTX, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the HP Support Assistant

Close the HP Support Assistant completely.

Open Task Manager (Ctrl + Shift + Esc), look for any "HP Support Assistant" processes, and end them.

Relaunch HP Support Assistant.

Check for Pending Messages or Alerts

Sometimes the red dot appears for:

A message or alert (like warranty info, tip, or system notice).

A required manual action, such as reviewing a report or confirming a completed update.

To check:

Open HP Support Assistant.

Navigate to "My Dashboard" or "Notifications" tab.

Look for any messages or action items and mark them as read.

Update/Reinstall HP Support Assistant

If the issue persists, it may be a glitch in the software.

To reinstall:

Go to Apps > Installed Apps and uninstall HP Support Assistant.

Restart the computer.

Download the latest version from the official HP site:
HP Support Assistant | HP® Support

Check Windows Taskbar Icon Settings (if cosmetic only)

Rarely, a taskbar icon might not refresh properly even if there's no issue. Try this:

Right-click the taskbar > Taskbar settings > Restart Windows Explorer in Task Manager.

This can refresh the icon behavior.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[JacknTX]

Thanks - That fixed the problem.