AC Adapter Problem

[siddiquema]

My Dear,

I am facing a problem with that AC Adapter.

What is Issue?

whem i am connecting my AC Adapter with HP ENVY Notebook - 15-ae101nx (Touch) (ENERGY STAR) system, batter its not going to be a charged, as per my perception AC Adapter is damaged and so now kindly give me the instruction for replacing my adapter with new one.

instruction like,

specification of new adapter which must be matched with this HP ENVY Notebook - 15-ae101nx (Touch) (ENERGY STAR) system.

Thanks,

[Jeet_singh]

Hi @siddiquema,

Welcome to the HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue where the AC Adapter is not charging the battery. I'll be glad to help you with this.

Let's try these document which should help to resolve the issue:

Using and Testing the AC Power Adapter - Click here

Battery Does Not Power Notebook or Hold a Charge - Click here

If the issue has been diagnosed as a part failure, I would recommend you contact our HP phone support for available replacement options.

Link to contact HP: Click here

I hope this helps. Let me know if you require any further assistance.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

Regards,

[siddiquema]

Dear Sir,

Job Card :  2602844

Job Description; Adapter Problem

Kindly checked the status of above job card.

yesterday on 22/11/2016 i went on Khobar services shop for calimed my AC Adaper. so i want to know right now its done that job or still its pending.

& i want to know also they replacing AC Adapter with new one or they repaired.

Thanks & Regards.\,

[Jeet_singh · Accepted solution]

Hi @siddiquema,

Thanks for your response. I understand you are looking for the status of your repair. As we don't have access to Khobar services limited. I would suggest you contact them over the phone. 

I hope this helps. Let me know if you need any further assistance.

Thanks & Regards,

[siddiquema]

Dear sir,

Ok no issue.

How I can purchase new & genuine AC Adaper for HP ENVY Notebook 15-ae101nx touch screen PC?
Specifications of new AC Adapter it must be match with above PC .

Serial number : cnd5441x21

What will be price of new AC Adapter ?
Procedure how to pay money for New AC Adapter?

But AC Adapter it must be genuine like which we are receiving witn new PC?

Thans @ Regards

[Jeet_singh]

Hi @siddiquema,

Thanks for your reply. I understand you are looking to purchase an AC Adapter for your HP Envy Notebook 15-ae101nx PC. 

I did a bit of research and found that it's a  90W PFC Smart 4.5mm Adapter with the part number listed in the Maintenance and Service Guide under (33/127): Here is the link.

In order to purchase, I would suggest you contact our HP phone support for placing an order. 

Link to contact HP: Click here

I hope this information helps. Let me know if you need any further assistance.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,