• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-28-2022 01:22 PM

HP Recommended
Product: Laptop Model 15-BS020WM
Operating System: Microsoft Windows 10 (64-bit)

Older laptop.  Battery only charges when laptop is powered off and AC adaptor is connected and it will then charge to 100%.  When powered on with AC adaptor connected, laptop runs on battery only; battery usages shows battery percentage decline and eventually battery will be exhausted and system shuts down.  Laptop will NOT run if battery removed and AC adaptor only is connected.  All drivers and OS have been updated and are current.  So, not sure what to do next?  Any thoughts??  Thanks for the help!!!

Category:
1 REPLY 1

‎10-28-2022 02:21 PM - edited ‎10-28-2022 02:23 PM

HP Recommended

@FRSIII,

 

Welcome to our HP User Forum!


Your HP Notebook - 15-bs020wm (2DV78UA) according to: https://partsurfer.hp.com/partsurfer?searchtext=2DV78UA,
is fitted with this HP battery part number: 919700-850 ("Battery 3C 31Whr 2.8Ah LI JC04") and this HP charger: 741553-850 ("Smart AC power adapter (45 watt) - 4.5mm barrel connector, non-power factor correcting (NFPC) - Requires separate 3-wire AC power cord with C5 connector")


From what you described, both your battery and charger could be defective and would like to retire/be replaced.


A quality replacement battery and charger can be purchased online, such as these examples (battery): https://www.amazon.com/NinjaBatt-919700-850-15-BS015DX-15-BS020WM-15-BW011DX/dp/B084HJNC3M/ref=sr_1_...

 

(charger): https://www.amazon.com/PowerSource-AC-Adapter-Charger-741727-001-740015-001-Power-Supply-Cord/dp/B07...

 

Hope this was helpful.

 

Kind Regards,

 

NonSequitur777


Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.