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AC adapter issue

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My notebook was plugged in but not charging. I took the battery off and tried turning the notebook on but it didn't turn on so as per written on the hp support site, there was no problem with the battery. I ran the AC Adapter test and the adapter failed the test. The Failure ID is 6FWE00-93KA8E-XD7UQK-C1EE03. 

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@Deeghi Welcome to HP Community!

 

I understand that the AC adapter issue.

 

According to the failure code. The issue with the AC adapter. You have to replace the part.

 

I would suggets you conatct our phone support and check for the support option. They will help you.

 

Or you can conatct the local service center to purchase the part.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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