ADP warranty coverage

[Madhav07_-]

Hey My touchpad is pressed inside from top left side and the computer is registering as like I am holding the key ,can it be fixed under ADP warranty 

[Hawks_Eye · Accepted solution]

Hi @Madhav07_- 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for sharing this. I'm really sorry you're facing this issue—having a touchpad that's stuck or misbehaving can make using your laptop frustrating, especially when it starts triggering unintentional inputs.

If your device is covered under HP Accidental Damage Protection (ADP), there is a clear path forward.

What ADP Covers in Your Case

Accidental Damage Protection is designed specifically for situations where physical damage occurs due to drops, spills, impacts, or pressure—just like what you're describing with your touchpad being pressed in from the corner.

From what you've described (top-left corner of the touchpad sunken or stuck and registering a constant press), this would typically be considered accidental physical damage, and yes, it should be eligible for repair under ADP coverage.

A Few Additional Tips

Avoid applying further pressure on the touchpad area until it's assessed.

If the touchpad is interfering with typing or navigation, consider disabling it temporarily via Device Manager or using an external mouse.

This type of problem, while inconvenient, is exactly the kind of situation ADP is meant to resolve. You're well within your rights to request a repair, and it should be handled without cost if the damage falls under your plan’s terms.

Let me know if you'd like help locating your product's serial number or need assistance starting a support request.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye