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‎09-03-2020 01:17 PM

HP Recommended
Product: AMD Athlon Silver
Operating System: Microsoft Windows 10 (64-bit)

AMD ATHLON SILVER 3050U WITH RADEON GRAPHICS 2.30 GHZ

WINDOWS 10 HOME, 64 BIT OS,x64 BASED PROCESSOR

PRODUCT ID- 00356-02216-71409-AAOEM

 

I deleted the hardware for the camera/webcam because it was giving an error message that the camera could not be found

original drivers can not be found on the devices page from HP

No camera from the Microsoft store can be recognized to work either

 

What can I do? 

 

 

1 REPLY 1

‎09-06-2020 11:11 AM

HP Recommended

@alissuh04

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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