• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-16-2022 02:20 PM

HP Recommended
Product: HP Notebook - 15-af131dx (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I dropped my laptop. After, I had this issue connecting my bluetooth headphones with a seperate usb bluetooth adapter. It says my drivers are up to date and it only shows a quick flash that my headphones registered with bluetooth, but are not connected. It shows they are paired, but not connected in settings and devices. Headphones work with my phones bluetooth. Few pics included.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-19-2022 12:21 PM

HP Recommended

lose wire in headphones. thanks for your help.

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-16-2022 05:55 PM

HP Recommended

Hello @Darkrott 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on bluetooth ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Bluetooth USB>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

Was this reply helpful? Yes No

‎10-19-2022 12:21 PM

HP Recommended

lose wire in headphones. thanks for your help.

 

Was this reply helpful? Yes No

‎10-19-2022 12:55 PM

HP Recommended
@Darkrott wrote:

lose wire in headphones. thanks for your help.

Hello @Darkrott 

You're welcome !

Kind regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.