ASPM has been disabled due to a known incompatibility

[Hank78]

I have talked with HP tech and they would like me to return the system to it's original state. At the present time I am not willing to undertake that task.

You can close this thread

[A4Apollo]

Hi @Hank78, I am the Mr.Robot. It looks like you were interacting with @sandytechy20, but he is out of the office today, so I'll take over from here.

I appriciate your efforts for writing back to us.

As you mentioned you are not willing to restore your PC back to factory settings.

Check for Windows update.

1. Open the Start menu and type Windows update in the search bar.

2. Click on Windows update and Check for the updates.

3. Download and install if there are any pending updates to be installed.

Try the steps recommended below and check if it helps.

Enabling the Keyboard in Windows 

Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly. 

Follow these steps to enable your keyboard to wake your computer from sleep mode: 

In Windows, search for and open the Device Manager. 

Click the arrow next to Keyboards and double-click the name of your keyboard. 

If the Power Management tab is available, proceed to the next step. 

If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available. 

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. 

Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked. 

Click OK, and then test to make sure that the keyboard can now wake the computer.

Also, try the steps recommended below.

1. Press Windows + X keys on the keyboard and select Control Panel

2. Type Troubleshooting in the search bar on the Control Panel.

3. Click on View all on the left navigation pane. Click on Power.

4. Click on Advanced on the power troubleshooter dialog box and click on Run as administrator (Enter the credentials if required).

5. Click on Next and follow onscreen instruction complete the Power troubleshooter.

Let me know if this works!

Take Care! 🙂

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