Abnormal laptop tempearture

[Namanjha]

My laptop's temperature are very abnormal .

This is at no load 

This is the tempearture when i OPEN youtube (no video running in background at all).

I just got it cleaned a week ago , applied the thermal paste again ,nothing blocking my vents , all cleared in my task manager.

Everything is perfect.

My laptop is cleaned and proceesor not clcoked .

while gaming (light gaming like counter strike source) the fps has huge drops like bormal its 60-70 and it drops to 20 in 5 seconds with large fan sound in that interval and then after 5 seconds all good again .

i checked my temperature using 3 different softwares and the result were all same .

it showed a 99 degree ceslius while the laptop wasn't even hot to touch like my other laptop .

The main problem is that the temperature are like 99 degress with no load and the fan louds itself up which is normal but after 5 seconds it drops to 55 degrees .I checked my task manager no programs running in background I even turned off Windows defenderbut same result.

I think  maybe the problem is in my hardware that identifies the tempearture and makes it look 99 degrees which in actual it isn't.

But i got it checked while dust cleaning and the results are all the same. 

Please help.

[Barachiel]

@Namanjha

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

When was the last time it worked without these issues? 

Did you run a hardware test on the computer using the F2 key during a restart?

Did you try to update the bios?

In the meantime, please try the steps mentioned below:

I have a few recommendations: 

• Updating your Notebook computer BIOS 

• Keeping notebook air vents clear and clean 

• Increasing the efficiency of the notebook to reduce heat 

• Using Windows Task Manager to identify corrupt processes 

• Selecting power saves settings to shut off your computer when it is not in use 
   

For more details: Click here 

Let me know how that pans out.

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[Namanjha]

Thanks for replying 🙂
The laptop's pretty old now and it was working fine before when I was using it in my college . After graduating I stopped using it for 2 months . I have been addressing the issue since then .

Laptop's model is dv4-5009TX

No i will run the hardware tests now and update you with the results.

The bios are already updated (last bios update was a long ago from HP though )

Updated my windows .

Got the laptop cleaned and changed thermal compound .
And yes I always open task manager when I switch on my laptop to terminate some startup programs.

Updated all my drivers using driver booster .

Actually can it be that the hardware that identifies the temperature might be faulty because the time when it shows a 99 degrees its still not hot to touch .(like my other pavilion g4).

[Barachiel]

@Namanjha

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards, 

[Namanjha]

On the short hard disc run test everything was normal and was normal on the ram too.
I am currently running extensive disk check will post the results.

[Barachiel]

@Namanjha

Thank you for responding,

It's great to have you back 😉

Keep me posted about the results. 🙂

best regards,

[Namanjha]

Hi
Sorry for my late response , the results were completely normal . I also updated my Nvidia drivers but the problem was not solved still .


Actually can it be that the hardware that identifies the temperature might be faulty because the time when it shows a 99 degrees its still not hot to touch .(like my other pavilion g4).

[Namanjha]

Laptop's model is dv4-5009TX

[Riddle_Decipher]

@Namanjha

It looks like you were interacting with @Barachiel, but he is out for the day & I'll be glad to help you out, I'm the Riddle_Decipher & I'm at your service (Like a Genie without magic powers) 😉 

I reviewed your concern and the entire conversation, did some research and here's what I recommend:

You may right to say that the temperature detector isn't working as it should, however, if it is, it would be a rare scenario as it usually never does such a thing, that said, I recommend you follow the steps on this Youtube video to resolve the issues related to heat on the device: https://hp.care/2K99hC1 ( for steps on this link: https://hp.care/2JTBqg1 )

If the issue persists or you continue to have trouble with incorrect temperature display, I suggest you update the BIOS, Chipset and graphics card drivers using this link: https://hp.care/2B3MVQS

If none of the above works, please Contact HP to resolve the issue:

HP Support can be reached by clicking on the following link:  

1) Click on this link - https://hp.care/2moMFSc

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[Namanjha]

https://youtu.be/gHH0JC9BH-c

take a look here on the video i just made 

well that suks i just updated my bios (there wasnt any update but still did it )

all drivers up to date