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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Abnormal laptop tempearture

Create an account on the HP Community to personalize your profile and ask a question
06-23-2018 11:29 AM
Thank you for responding,
It's great to have you back 😉
If none of the above works, please Contact HP to resolve the issue:
HP Support can be reached by clicking on the following link:
1) Click on this link - https://hp.care/2moMFSc
2) Click on "Continue as guest".
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form. A case number and phone number will now populate for you.
They will be happy to assist you immediately.
If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.
Best regards,
Barachiel
I am an HP Employee
06-23-2018 05:56 PM
Can you suggest me other ways like I can watch on YouTube how to disassemble a laptop if it's a internal issue .
I will be glad to hear from you guys 🙂
06-24-2018 12:25 PM - edited 06-24-2018 12:25 PM
Thanks for your reply.
As @Barachiel is out of the office today, I'm replying to you.
I have reviewed the previous posts and all possible steps have been attempted by you already. I truly appreciate your patience and efforts. I'm afraid the evidence points towards a hardware issue with the laptop. It is recommended to get this laptop repaired by contacting HP phone support or HP service center.
Hope this works out.
Good luck! 🙂
06-25-2018 10:20 AM
I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. You should be contacted within 4 business days (Excluding holidays & Weekends).
Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.
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