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‎11-17-2017 03:19 AM

HP Recommended
Product: Pavilion 17 L0Y22EA ABH
Operating System: Microsoft Windows 10 (64-bit)

Pavilion 17PC LOY22EA#ABH serie SDC4495MTC Probleem is dat accelaerator app niet meer werkt na laatste windows update  

Windows 10 -64 bit update KB4049011 - KB4048954 - KB4048591

Melding na opstart is Acelerator app werkt niet met geïnstaleerde windows versie Update app.

3D safe guard software verwijderd en laatse versie voor deze laptop geïnstaleerd

6.0.28.1 rev A 29-7-2015

Ook geprobeerd 6.041.1 rev A 11-9-2017

 

Allemaal zonder resultaat. Welke versie moet ik gebruiken? Of is dit na de laatste update een probleem wat nog niet is opgelost?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-18-2017 05:24 AM

HP Recommended

Thanks.

 

You are not alone in having this issue.

 

Many people have experienced this when the new Windows 10 Fall Creators edition update was pushed to Windows operating systems.

 

I suggest uninstalling the application. Uninstalling  it won't hurt anything.  If you happen to update the legacy SATA hard disk to an SSD, you won't even need it at all. The purpose of the HP accelerometer application is to protect the legacy electromechanical hard disk from physical shocks,

 

Eventually HP will provide an update that works with the new version of Windows. 

 

Just be sure to take a look the driver and software download page for you notebook's OS occasionally to see if a new version is available.

 

 

 


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View solution in original post

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8 REPLIES 8

‎11-17-2017 03:57 AM - edited ‎11-23-2017 02:38 AM

HP Recommended

Hi Gert,

 

I can read and write in Nederlands, but I must ask you to write and reply in English so other members can read the thread .  This is the HP global English forum.

 

By latest update do you mean the Creators edition of Windows 10?

 

Try reinstalling the HP 3D DriveGuard Software after first uninstalling it. The latest version  is at the following link.

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71811.exe

 

Install the latest version of the AMD graphics software to try to resolve the accelerator issue. See the following link.

http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72722.exe

 

 

@GertG

HP has developed a fix for the accelerometer issue. See the following HP Advisory document.

https://support.hp.com/us-en/document/c05841987

 

Please keep us in the loop by letting us know if the fix worked for your HP product. Thanks!   🙂

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎11-17-2017 08:38 AM

HP Recommended

Thanks for the quick reply

The both apps installed (first deleted the drive guard software, after installinbg both apps I restarted the PC) but the problem is the same.

I am not sure what the windows program is installes at the latest.

It shows as Windows 10 home version 1703

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‎11-18-2017 02:49 AM

HP Recommended

Start the notebook and take a digital photo of the error message

 

Post an image of the error message here in your thread.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎11-18-2017 05:05 AM

HP Recommended

error message.PNG

 

Hopefully this is readable for you. I made a print screen and put it as a .png in the message.

Is it possible to do it on another way to get a more readable print?

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‎11-18-2017 05:24 AM

HP Recommended

Thanks.

 

You are not alone in having this issue.

 

Many people have experienced this when the new Windows 10 Fall Creators edition update was pushed to Windows operating systems.

 

I suggest uninstalling the application. Uninstalling  it won't hurt anything.  If you happen to update the legacy SATA hard disk to an SSD, you won't even need it at all. The purpose of the HP accelerometer application is to protect the legacy electromechanical hard disk from physical shocks,

 

Eventually HP will provide an update that works with the new version of Windows. 

 

Just be sure to take a look the driver and software download page for you notebook's OS occasionally to see if a new version is available.

 

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎11-18-2017 08:38 AM

HP Recommended
Thanks dor your help
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‎11-18-2017 08:39 AM

HP Recommended

Graag gedaan!


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎11-23-2017 09:32 AM

HP Recommended

I am able to open the link to the HP message, but it is impossible to download the file.

I got the message that page not exist. I tried again after log in but same result.

Also the notes gives the same message.

Please advise how to download this?.

Is it necessary to download first and install the old software or is this download a complete program?

Gert

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