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‎08-04-2022 06:07 AM - edited ‎08-04-2022 10:14 AM

HP Recommended
Product: HP ENVY 15.6 inch Laptop PC 15-ep1000 (322X5AV)
Operating System: Microsoft Windows 11

   I bought a hp ENVY 15.6-inch laptop PC 15-ep1000 (322x5AV) on 5 July 2022 and my product number is 572V1PA. 

   

       I tried to change administrator permission because in the user folder my profile name has a space between the names. so, I try to change the name to one name after that files got corrupted in the user folder and were not able to access the files and the error is mentioned as an internal error, so I took the laptop to the brought place to fix it on 27th July 2022.

 

         Now they say that the issue is in the motherboard occurred so that they must replace a new motherboard. Is it possible to have such a problem and how to overcome it?

Category:
1 REPLY 1

‎08-04-2022 10:29 AM

HP Recommended

Hello @Dew248 

 

That can never be the reason.

 

Please reinstall your system, that's it...

 

(1) HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All drivers from HP are already included here )

 

(2) Please report your results

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